Refund & Return Policy


Refunds will be issued at the discretion of Sleepcenter beds fair to both the company and customer, only if there is a genuine product fault.

Damage caused by customers own transport / Misuse is not covered under warranty and refunds will not be done.

Any change of mind cancellation be accepted only, within 7 days of invoice date and if packaging and boxes are unopened and before despatch / picked up only. If all these 3 conditions are met, the cost will be 5% of the invoice value to the buyer.

For online purchase only, change of mind cancellation if contact by customer within 24 hours after purchase / before goods dispatch, cancellation can be accepted, and cancellation fee charge will be 5% of the purchase value to the buyer. 

If change of mind cancellation be accepted by our store after goods dispatch to customer, cancellation fee charge will be 15% of the purchase value to the buyer. And return goods need to be as original, box did not open, no damage. Buyer will need to return goods back to warehouse. 

Please note after boxes have been opened / Picked up / Delivered  -  even within 7 days -  change of mind cancellations will not be accepted.

Refunds of monies will  be processed within seven (7) days after returned goods have been received back in the warehouse in brand new condition.